AI-native customer success

Stop hiring CSMs.
Deploy one agent.

KeepStack is an autonomous AI agent that monitors your customers, predicts churn before it happens, and takes action to retain every account. No dashboards. No headcount. Just results.

The SMB retention problem is a math problem

Your SMB segment has hundreds of customers paying $200-2,000/month each. You can't hire a CSM for every account. So you build dashboards, set up alerts, and hope someone looks at them. Most don't. Customers churn silently. KeepStack watches every account, every day, and acts when humans can't.

67%
of SaaS churn happens in SMB segments that lack dedicated CSMs
$1.6M
average annual revenue lost to preventable churn per mid-market SaaS
24/7
KeepStack monitors every account continuously, not during business hours

What the agent does

KeepStack replaces your entire digital CS tech stack with a single autonomous agent.

Health Score Engine

Ingests product usage, support tickets, billing data, and NPS scores. Calculates real-time health for every account without manual configuration.

Churn Prediction

Detects early warning signals weeks before cancellation. Usage drops, support spikes, login frequency changes. Acts on patterns humans miss.

Autonomous Outreach

Sends personalized emails, triggers in-app messages, and schedules check-ins. Every touchpoint is contextual, timely, and tied to real usage data.

Expansion Intelligence

Identifies upsell opportunities based on feature adoption patterns. Surfaces accounts ready for plan upgrades and flags expansion-ready signals to your team.

Before and after KeepStack

CS platforms today

Dashboard shows red accounts. Someone checks it Monday.
CSM writes a templated email. Maybe sends it.
Health scores update weekly. Lag behind reality.
SMB accounts get zero touch. Churn silently.
Hiring another CSM costs $80K+ per year.

KeepStack

Agent detects risk in real-time. Acts within minutes.
Personalized outreach sent automatically, tied to usage data.
Health recalculated continuously. Always current.
Every account gets attention. No account is too small.
One agent. Unlimited accounts. Fraction of the cost.

The future of customer success is autonomous

Your customers deserve attention at every ARR tier. KeepStack makes that possible without scaling headcount.